Checkin Mate ('Checkin Mate', 'Us', 'We', 'Our') place great importance on protecting the privacy of individuals and We take all reasonable steps to ensure personal information is protected from misuse and unauthorised disclosure.

In this Privacy Policy, the terms 'Subscriber', 'You' and 'Your' refer to users and subscribers of Our website ('Website') and the Checkin Mate application and Checkin Mate software as a service (' Application') (as the context requires).

This Privacy Policy describes Our practises in collecting, using, disclosing, retaining and protecting the information that We collect or Our service providers collect when You visit the Website or You become a Subscriber.

It is Our intention to always comply with the Privacy Act 1988 (Cth) ('Act') including the Australian Privacy Principles ('APPs').

This Privacy Policy uses definitions of 'Personal Information' and 'Sensitive Information' as described in the Act.

Collection of Information

  1. Personal Information is information We hold which is identifiable as being about You. This information includes information such as Your name, address, email address or any other type of information that can reasonably identify an individual, either directly or indirectly.
  2. We collect and store the Personal Information that You provide to Us directly or give to Us in other forms.

How We collect Your Personal Information

  1. Generally, We will collect Personal Information:
    1. from You directly when You provide Your details to Us; and
    2. from You when you check in and out of the venues you visit.
  2. We will collect and use Personal Information with Your consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will also process Personal Information if it is necessary for Our legitimate interests or to fulfil a contractual or legal obligation.
  3. You must not provide Us with Your Personal information if You are under the age of 18 without the consent of Your parent or guardian. We do not knowingly collect or process the Personal Information of persons under the age of 18.
  4. By providing Us with Personal Information, You consent to the supply of that information subject to the terms of this Privacy Policy.

How We use Your Personal Information

We may use Your Personal Information with Your consent for a specific purpose as set out in this Privacy Policy, including, but not limited to:

  1. conduct Our business and provide You with Our products and services;
  2. communicate with You to provide or promote Our products and services;
  3. generate digital reports for subscribed businesses;
  4. protect Our rights, privacy, safety, or property, and/or that of Our affiliates, You, or others;
  5. comply with Our legal obligations;
  6. for a related purpose, where the individual concerned would reasonably expect Us to use it for that related purpose;
  7. communicate with You by a variety of measures including, but not limited to, telephone, email, sms or mail;
  8. provide You with the opportunity to review Our products and services;
  9. screen for potential risk or fraud (and to assist regulators, trade bodies and law enforcement agencies in relation to the same).

If You withhold Your Personal Information, it may not be possible for Us to provide You with Our products and services or for You to become or remain a Subscriber.

Sharing of Your Personal Information

So that We can provide You with Our products and services, We have to share some Personal Information with trusted third parties. We do not sell Your Personal Information but We may share Your Personal Information as follows:

With core service providers to enable Our business to function

We rely on a few external companies to provide Us with services to conduct Our business. Our core service providers include technological service providers. It also includes companies to help Us with Our marketing and data analytics.

We may also use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: You may opt-out of Google Analytics here:

With regulators and law enforcement agencies when required to do so by law

We may from time to time need to disclose Your Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

When We think it is reasonably necessary to protect You or Our business

In the unlikely event that We are the subject of attempted criminal activities, We will take all reasonable steps to protect You and Our business but sometimes We may need to share Your Personal Information where We think it is reasonably necessary to:

  1. detect, monitor, investigate or prevent any suspected illegal activities, fraud or security issue;
  2. enforce Our terms and conditions and to protect Your and Our rights and property; and/or
  3. investigate and defend any third party claims or allegations.

Security of Your Personal Information

  1. We are committed to ensuring that the Personal Information You provide to Us is secure.
  2. In order to prevent unauthorised access or disclosure, We have put in place reasonable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  3. The transmission and exchange of information is carried out at Your own risk.
  4. We cannot guarantee the security of any information that You transmit to Us or receive from Us.
  5. Although We take measures to safeguard against unauthorised disclosures of information, We cannot assure You that Your Personal Information that We collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Personal Information retention

  1. We will not keep Your Personal Information for longer than is necessary by law or for the purposes described in this Privacy Policy.
  2. At the end of the retention period, Your Personal Information will either be completely deleted or anonymised so that it can be used in a non-identifiable way for statistical analysis and business planning.

Access to Your Personal Information

  1. You may request details of Your Personal Information that We hold in accordance with the provisions of the Act and to the extent applicable, the GDPR.
  2. If You would like a copy of the information which We hold about You or believe that any information We hold on You is inaccurate, out of date, incomplete, irrelevant or misleading, please contact Us using the details set out in the "Contact Us" section of this Privacy Policy. We will respond to Your request as soon as reasonably practicable. We may ask You to verify Your identity before acting on any of Your requests.
  3. We reserve the right to refuse to provide You with information that We hold about You in certain circumstances set out in the Act or any other applicable law.


If You have any complaints about Our privacy practices, please feel free to send the details of Your complaints using the details set out in the "Contact Us" section of this Privacy Policy. We take complaints very seriously and will respond as soon as reasonably practicable.

Changes to Privacy Policy

We may modify this Privacy Policy at any time, in Our sole discretion, and all modifications will be effective immediately upon providing the modifications to You or posting the modifications on Our website.

Continuing as a Subscriber or continued use of the Website will constitute Your acceptance of the modified Privacy Policy.

The Website

Generally when You visit the Website, We may automatically collect certain information about Your device, including information about Your web browser and some of the cookies that are installed on Your device. We may also collect information about the individual web pages or products that You view and information about how You interact with the Website.

Web Browser

When You visit the Website, We may collect certain information such as Your web browser, IP address, time zone, the date and time of Your visit, the pages viewed and information downloaded etc. This information is used in an aggregated manner to analyse how people use the Website such that We can improve Our service and to assess the success of Our marketing and advertising campaigns.


From time to time cookies may be used on the Website. Cookies are very small files which a website uses to identify You when You come back to a website and to store details about Your use of the website. Most web browsers automatically accept cookies but You can choose to reject cookies by changing Your browser settings. However, this may prevent You from taking full advantage of the Website. The Website may from time to time use cookies to analyses website traffic and help Us provide a better visitor experience.

Contact Us

Should You have other questions or concerns about our Privacy Policy, please contact us at:

Red Crow Digital

18b/121 Lawes St, East Maitland NSW 2323

Phone: 1300 669 962

Email: [email protected]

Last updated July 2020